Sample Work Simulation Overview

Employee Performance Discussion: "Buffet and Banquet"

The participant in this exercise is Terry Orwin, the new Restaurant Manager for the Buffet and Banquet in Tampa, Fl. The participant was assigned to a different Buffet and Banquet before assuming responsibility for this site, the original Buffet and Banquet (one of 10 restaurants in the family-owned chain). Orwin has inherited a problem with employee Pat O'Neill, one of the restaurant's more experienced Buffet Services Supervisors. The participant is to meet with O'Neill to discuss performance and development issues. Today is Wednesday, April 4.

• The participant's predecessor, Alicia Markowicz, has left one week earlier than she was scheduled to leave to oversee the opening of the new Naples area Buffet and Banquet. The one major item she left unattended was conducting a performance problem discussion with Pat O'Neill.
• O'Neill has been a high performer until recently, as indicated by the mix of items in the file. It is not clear why Pat's performance has declined, but it has affected co-workers and patrons of the restaurant.
• The participant must determine the best way to handle the situation, to turn the employee's performance around, if possible.

Terry Orwin - the Participant, and a New Restaurant Manager (Tampa)
Pat O'Neill - problem employee and Banquet Services Supervisor

Participant Review: 20 minutes
Meeting: 20 minutes
Report: 10 minutes

Self-Guiding Skills: Organizing & Planning, Showing Personal Flexibility

Communicating Skills: Oral & Written Communication, Interpersonal Sensitivity, Leading & Influencing, Coaching, Delegating & Empowering

Thinking Skills: Analyzing & Integrating, Judging

Achieving Skills: Controlling & Following Up, Deciding & Initiating

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